Shipping policy

Last updated: June 2026

 

At Scent Grade, operated by Maison Royal Holding LLC, we are committed to ensuring that every order is processed, handled, and delivered with the highest level of efficiency and professionalism.

 

All orders are processed and prepared for shipment within 1 to 5 business days, excluding Sundays and federally recognized US holidays. Orders are fulfilled in the sequence they are received. Processing times may be extended during periods of high demand or if an item is on backorder.

 

Backordered items will be clearly marked on product pages with estimated shipping timelines. Customers will be notified if their order contains a backordered product.

 

Shipping Restrictions

•        All domestic orders are shipped via ground transport only: USPS Ground Advantage, UPS Ground, or FedEx Ground.

•        Air shipping (Priority Mail, overnight, or 2-day air) is not available for fragrance products due to carrier regulations.

•        Return shipments must also use a ground shipping service. Any return label issued by Scent Grade will be for ground transport only.

•        We strongly recommend purchasing a sample or discovery set before committing to a full bottle, as opened or sprayed products cannot be returned.

 

Shipping Costs and Transit Times

Order value	Shipping cost
Under $90	Flat fee of $10.00
$90 or more	Complimentary (free shipping)
Estimated transit time	3 to 7 business days after processing
Estimated total delivery	4 to 12 business days from order date

 

Carriers used: USPS Ground Advantage, FedEx Ground, UPS Ground, or DHL. The carrier is selected based on efficiency and service availability at the time of fulfillment.

 

If your order arrives damaged or incorrect, please contact us within 14 days of delivery at support@scentgrade.com. See our Return and Refund Policy for full details.

 

Order value	Shipping cost
Over $150 CAD	Free shipping
Under $150 CAD	Flat rate of $25.00 CAD
Estimated transit time	7 to 14 business days after processing

 

We ship to most international destinations. Rates and transit times vary by location.

 

Shipping cost	Calculated at checkout based on destination, weight, and carrier rates
Estimated transit time	10 to 21 business days after processing, depending on destination and customs
Customs duties and taxes	Sole responsibility of the customer, paid directly to local customs authority upon arrival
Insurance	International shipments are not covered by Scent Grade shipping insurance
Returns	All international orders are final sale — not eligible for return, exchange, or refund

 

Once an international order is handed to the shipping carrier, Scent Grade is not responsible for any loss, damage, or theft during transit or after delivery. In the event of a lost, damaged, or stolen package, the customer is responsible for filing claims directly with the carrier.

 

Customers may cancel or modify an order only if it has not yet been shipped and a tracking number has not been generated. To request a cancellation, contact support@scentgrade.com as soon as possible.

 

Once a tracking number has been generated, the order cannot be cancelled. Any such request will be handled under our Return and Refund Policy.

 

Orders are shipped to the address provided and verified at checkout. Post-order modifications to shipping addresses are not permitted. Customers requiring an address correction must cancel the original order and submit a new one.

 

If a shipping address cannot be validated through carrier systems, Scent Grade will contact the customer for confirmation. If we do not receive confirmation within 72 hours, the order will be cancelled and a full refund will be issued.

 

If a shipment is returned due to an invalid, incomplete, or undeliverable address provided by the customer:

•        Reshipment: a flat fee of $10 will be charged for the second shipping attempt.

•        Refund: if a refund is requested, the original shipping cost plus a 15% restocking fee will be deducted.

•        Shipping fees and insurance costs are non-refundable.

 

If the error is attributable to Scent Grade, we will reship at no additional charge.

 

If you refuse delivery of an order, the original shipping costs, applicable duties, taxes, and return shipping charges will be deducted from any refund issued.

 

Once a package is marked Delivered by the carrier, Scent Grade is not responsible for lost or stolen items. If your package is missing, please file a claim directly with the carrier. If you purchased optional Package Protection (Insurance) at checkout, submit your claim through that service.

 

If you opted out of signature confirmation or shipping insurance, you assume full responsibility for any loss, theft, or damage once the carrier marks the package as delivered.

 

International shipping charges do not include customs duties, taxes, or fees imposed by the destination country. These are determined by local customs authorities and are the sole responsibility of the customer.

 

If an international shipment is refused or returned due to unpaid duties or customs issues, the customer is responsible for the original shipping costs, all customs duties and taxes, and any return shipping or handling fees. These costs will be deducted from any eligible refund.

 

•        Email: support@scentgrade.com

•        Hours: Monday to Saturday, 9am to 6pm EST

•        Phone: +1 845-825-0814

•        Address: Scent Grade, 2601 E State Highway 121 #112, Lewisville, TX 75056, United States

 

Operated by Maison Royal Holding LLC