Effective Date: July 22, 2025

At Scent Grade, your privacy is our promise. As a luxury fragrance destination, we believe your trust is more important than any transaction. This Privacy Policy outlines how we collect, use, share, and protect your information when you visit or shop on our website.

Information We Collect

We collect information to fulfill your orders, personalize your experience, and provide top-tier customer support. This may include:

For Orders (when purchaser and recipient are the same):

• First and Last Name
• Shipping Address
• Email Address (for confirmation and support)
• Phone Number
• Billing Information (credit card number, expiration date, billing address)
• Applied discount/promo codes

When Purchaser and Recipient Are Different:

• Purchaser’s Name and Email
• Purchaser’s Billing Details
• Recipient’s Name and Shipping Address
• Promotional information (if applicable)

Contact and Account Details:

• Name, email, phone number (if provided) during inquiries
• Username, password, shipping and billing address upon account creation

Transaction Details:

• Payment method, transaction amount, billing data, and time/date of transaction

How We Use Your Information

We use your information to:

• Process and ship your orders
• Send order confirmations and relevant communication
• Respond to your inquiries and provide customer service
• Improve site performance and personalize your experience
• Notify you of promotions, new arrivals, and exclusive offers (only if you opt-in)

We do not sell your data. Your trust is non-negotiable.

California Residents – Your CCPA Rights

If you're a California resident, the California Consumer Privacy Act (CCPA) grants you these rights:

• The right to know what personal data we collect
• The right to access your personal data
• The right to request deletion of your personal data
• The right to opt-out of the sale of your data
• The right not to be discriminated against for exercising these rights

To exercise any of the above rights, contact us using the information provided in the Contact Us section. We honor and respect your privacy choices.

Children’s Privacy

Our services are not designed for or directed at children under 13. We do not knowingly collect personal data from children. If you are a parent or guardian and believe your child has submitted personal information to us, contact us to request its deletion.

Scent Grade does not sell products for direct purchase by children. Purchases must be made by individuals 18 and older. Children may only use our services under the supervision of a parent or legal guardian.
As of this policy’s effective date, we do not “sell” or “share” personal information of individuals under 16 years of age as defined by applicable laws.

Data Sharing & Disclosure

We only share your personal data when necessary and under controlled conditions:

• With Trusted Service Providers: To process payments, fulfill orders, send emails/SMS, and provide technical support
• With Analytics & Marketing Partners: Including tools such as Google
  Analytics and Microsoft Clarity for site usage tracking
• With Law Enforcement: When legally required or to protect our rights
• During Business Transitions: In case of a sale, merger, or acquisition, where your data may be transferred as an asset
• At Your Direction: When you explicitly authorize us to share your information

We do not sell your information to third parties.

Third-Party Websites and Links

Our website may contain links to third-party sites or social media platforms. These platforms operate independently of Scent Grade and may collect their own data from you. We encourage you to read their privacy policies, as we are not responsible for the security or practices of external sites.

Interactions on social platforms, such as Facebook or Instagram, are subject to the respective company’s data policies.

Cookies and Tracking Technologies

To enhance your browsing experience, we use:

• Cookies (persistent and session) to remember your preferences, store cart info, and
  provide personalized content
• Google Analytics and Microsoft Clarity to gather anonymized insights about traffic flow, click behavior, and site interaction

You can disable cookies via your browser, but it may impact your site experience.

Do Not Track Signals

Some browsers offer “Do Not Track” features. Because there is no industry-standard response to these signals, our website does not currently respond to Do Not Track settings.

Security and Data Retention

We take reasonable precautions to protect your information, but no digital system is 100%
secure. Please avoid sending sensitive data through unsecured channels.

We retain your information for as long as necessary to:

• Maintain your account
• Fulfill orders and provide services
• Meet legal and tax obligations
• Resolve disputes or enforce contracts

Change of Ownership

Should Scent Grade undergo a merger, acquisition, or sale of assets, customer information may be part of the transferred assets. We will notify you via email or prominent notice on our site prior to any such change.

Your Rights

You have the right to:

• Access the personal data we hold about you
• Correct inaccurate or outdated information
• Delete or restrict your personal data, where legally permitted
• Withdraw consent for marketing at any time
  

To exercise your rights, please contact us using the details below.

Contact Us

If you have any questions, concerns, or would like to make a data request, please contact:

Email: support@scentgrade.com(Subject: Privacy Policy Request)Policy Updates We reserve the right to update this Privacy Policy as our practices evolve. Any changes will be posted on this page with an updated effective date. Continued use of our site indicates your acceptance of these changes.