Return & Refund Policy

Last updated: June 2026

⚠Important Before You Order 

All approved returns are subject to a 15% restocking fee, deducted from your refund. Return shipping is the customer's responsibility and will be deducted from your refund if a  prepaid label is used. Original shipping fees are non-refundable. 

At Scent Grade, we're committed to delivering authentic, high-quality fragrances with care and transparency. Fragrance is also a deeply personal product — while we guarantee every item we sell is authentic, we can't guarantee you'll love the scent once you try it. Because of this, and to protect hygiene and product integrity for every customer, returns are limited strictly to unused and unopened items.

Eligibility for Returns 

To qualify for a return, your item must be:

• Unused, unworn, and unsprayed 
  
• In the same condition as received, with original, undamaged packaging
• Sealed in its cellophane wrap, if applicable
• Complete with all original tags, serial numbers, barcodes, and proof of purchase 

The return must be initiated within 30 days of delivery. This applies to perfumes, room 
sprays, and other spray-based products. 

Samples & Decants 

Every sample or decant we sell is genuine perfume, decanted by hand from the original manufacturer's bottle. 

Samples are final sale and are not eligible for return or refund once shipped, regardless of whether the outer packaging has been opened. This applies to all sample sizes (1.5ml /1.8ml / 2ml / 5ml / 10ml) and discovery sets.

Full Bottles

Full bottle returns are accepted only if the item is completely unused and unopened: 

• If the bottle came with cellophane wrapping, that wrapping must remain fully intact
• If it didn't come with cellophane, the box must remain unopened and the bottle must not have been sprayed

We cannot accept a return if: 

• The packaging has been opened
• The bottle has been sprayed 
• Cellophane has been removed or damaged
• A security seal has been broken 
• The product shows any sign of use, tampering, or damage after delivery

Scent Grade reserves the sole right to determine the condition of any returned item. 

International Orders

Due to shipping and regulatory restrictions on fragrance products, all international orders are final sale and are not eligible for return, exchange, or refund.

Not Eligible for Return 

The following are final sale due to hygiene, safety, and market-risk considerations: 

• Samples and testers (all sizes)
• Discovery sets
• Candles
• Cosmetics & skincare 
• Gift cards
• Any item marked Final Sale 

How to Start a Return

Email support@scentgrade.com with your order number, reason for return, and photos if relevant. We'll confirm eligibility and walk you through next steps, including a return label if applicable.

Once a return label is issued, ship your item back within 14 days. Items shipped after this window may no longer be eligible for a refund. 

If you purchased optional shipping insurance, note that its cost is non-refundable, even if the related item is returned — it covers protection provided during the original delivery.

Return Shipping & Refunds 

• Return shipping is the customer's responsibility. If Scent Grade issues a prepaid label, its cost is deducted from your refund. 
• A 15% restocking fee applies to all approved returns. 
• Refunds are issued only after inspection and approval, within 7 business days of us receiving the item, to your original payment method. Bank or card processing times may add a few extra days on top of this, and Scent Grade isn't responsible for delays on the payment provider's end. 
• Original shipping charges are non-refundable. 
• If an item is returned opened, damaged, used, tampered with, or missing original packaging, no refund will be issued.

Inspection of Returns

All returns are inspected on arrival. If a returned item doesn't meet the conditions in this policy, the return may be rejected — in that case, the item will be shipped back to you at your own expense.

Order Cancellations

You may cancel or modify your order any time before a tracking number is generated — 
contact support as soon as possible. Once a tracking number exists, the order can no longer be cancelled or modified; any request at that point will be handled as a standard return. 

Product Verification & Anti-Counterfeit Measures 

Given the rise of counterfeit fragrance in the market, every returned item is comprehensively inspected, including barcodes, batch numbers, serial codes, packaging integrity, and signs of tampering or repackaging. If a returned product is found to be inauthentic, altered, tampered with, or not identical to what was shipped, the return is denied immediately, with no refund issued. Scent Grade reserves the right to report suspected fraud or counterfeit activity to the relevant authorities. 

Damaged, Incorrect & Missing Items

Damaged or Incorrect Orders 
Please inspect your order immediately upon delivery.

If you receive a damaged, defective, or incorrect item, you must contact Scent Grade Customer Support within 24 hours of the delivery timestamp. Your claim must include:

* Clear photos of the exterior shipping box (showing all sides) 
* Clear photos of the product packaging 
* Clear photos of the damaged, defective, or incorrect item 
* Your order number 

Claims submitted more than 24 hours after delivery may not be eligible for review or replacement.

If your claim is approved, the item must be returned to Scent Grade within 14 days of receiving return instructions. Failure to return the item within this timeframe may result in the claim being denied.

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Lost or Stolen Packages

Once a shipment has been marked “Delivered” by the shipping carrier, responsibility for the shipment transfers to the recipient.

Scent Grade is not responsible for packages that are lost, stolen, misplaced, or missing after the carrier has confirmed delivery.

If you believe your package was stolen after delivery, we recommend:

* Contacting the shipping carrier. 
* Checking with household members, neighbors, or your building management. 
* Filing a police report if theft is suspected. 

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Product Shipping Insurance (U.S. Orders Only) 

Optional shipping insurance is available only for orders shipped within the United States. 

Shipping insurance provides coverage only while the package is in transit from our warehouse until the carrier records the shipment as Delivered. 

Coverage ends immediately once the carrier marks the shipment as Delivered.

Insurance does not cover:

* Theft after delivery 
* Lost or misplaced packages after delivery 
* Packages taken from porches, mailrooms, or other delivery locations after delivery has been confirmed 

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Signature Required Deliveries 

Certain orders may require an adult signature upon delivery for security purposes. 

If you contact the carrier to waive or remove the required signature, you assume all responsibility for the shipment. 

In these situations, Scent Grade will not be responsible for:

* Lost packages 
* Stolen packages 
* Delivery to an incorrect person 
* Damage occurring after the carrier completes delivery 

By authorizing the carrier to deliver without obtaining the required signature, you accept all associated risks.

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Damaged Packages Requiring Signature 

If your shipment requires a signature and you notice that the package appears damaged, opened, crushed, leaking, or otherwise compromised before accepting delivery, you should refuse the shipment and return it to the carrier immediately.

Once refused, the carrier will update the tracking status as “Rejected by Customer” or a similar designation. 

Please notify Scent Grade Customer Support after refusing the shipment so we can begin the claims process and arrange a replacement or other appropriate resolution.