Discover more in our FAQ
Are your perfumes 100% authentic?
Are your perfumes 100% authentic?
Yes, every fragrance sold on Scent Grade is 100% authentic. We verify each bottle for authenticity before it ships. Scent Grade is an independent retailer and is not affiliated with, endorsed by, or officially connected with any of the brands whose products we sell.
How long will it take to receive my order?
How long will it take to receive my order?
Due to high order volumes, most purchases are processed within 1–5 business days and delivered within 3–6 business days, depending on your location.
What is your return policy?
What is your return policy?
We accept returns within 30 days of delivery for perfumes, room sprays, and spray-based products only, if they are unused, unsprayed, unopened, and in original packaging. Candles, cosmetics, skincare, and testers are final sale. To start a return, email support@scentgrade.com with your order number, reason, and photos if needed. Refunds are issued within 7 business days after inspection. Items showing signs of use, tampering, or missing original packaging
eligible for a refund. All returns undergo product verification to prevent counterfeit or altered items.
How can I contact customer service?
How can I contact customer service?
You can reach us via our contact form or email us at support@scentgrade.com. We typically respond within 24 hours.
Do you ship internationally?
Do you ship internationally?
We ship internationally.
Can I get samples before buying?
Can I get samples before buying?
Yes! You can purchase samples from the brands we offer, allowing you to experience the fragrances before choosing your favorites.


